TECHNICAL SERVICE
The technical service in the building is provided by Building Support Services, which is responsible for repairs and troubleshooting in the building, answering questions about technical issues of the rented premises, and others.
Reporting malfunctions
Have you noticed a malfunction? There’s no reason to panic. You simply have to report it via the ManWinWin- ticketing system, and we will do the rest.
In case of emergency, approach the Building Manager directly to address the issue swiftly.
REPORTING A MALFUNCTION STEP BY STEP
Access the link Click Here. Enter the login credentials in the system and click on “Login”.
To initiate a new request, click on the “New” button.
Fill in the “Title” and “Equipment” fields in the open window.
- “Title” represents the brief description of the request, and the “Equipment” is chosen from the drop-down list of equipment, or its name is written directly in the box,
- If the equipment referred to in the request is not known, the request is sent directly to the “Building ……….” equipment.
Optional information which can be entered in the request:
- Degree of urgency can be specified: with “Normal”, as the default value. It can be modified if necessary.
- In the “Description” field, enter more information regarding the requested issue.
- In the “Diagnosis” section, choose any problem observed on the equipment in question from the drop-down list.
- In the “Documents” section, you can attach images representative of the problem identified by pressing the “+” symbol and activating the camera of the mobile device.
To save and send the request, press the “OK” button.
The request will have a “Pending” status until approved by the BSS manager at the location. Once reviewed and approved, The status will change to “Approved”, and after assigning the request for resolution, its status will be “In progress”.
The application has a message functionality for communication between the applicant and the person in charge of BSS if additional information is needed.
To record a new message, press the “+” symbol.
After resolving the request, its status will be “Completed”, and the request can be closed by the applicant.
Afterwards, applicants should grant a degree of satisfaction for evaluating the service provided. Click the “OK” button to save.
In the event of sudden faults during or after working hours, contact the Facility Manager at the phone number +40 0746 079 882 or the permanence team at the phone number +40 0799 070 991.
Contact us
Do you wish to know more, or maybe need some help? Our team is waiting for you! Below you will find contact information about matters relating to this section.
Ionut
Dobarceanu
The Building Manager is in charge of the building services management (technical services, cleaning services, reception, security, fire fighters), keeps a good relationship with the tenants and is the person of contact for every issue or request that concerns the Globalworth Square.
Sinziana
Ionescu
The Asset Manager is in charge of general activities regarding the tenants/building, coordinates and participates in the handover of the rented space, coordinates different events, contracts, tendering, renovation works.
Marius
Moldovan
The Team Leader Operations & Customer Care is in charge of the general operations for all the buildings from the portfolio, keeps a good relationship with all the tenants, coordinates the Building Managers’ and Asset Managers’ activities, implements budgets and procedures.